Brightpearl Customer Portal & Staff Portal — Without Replacing Brightpearl
Yes — you can add a modern customer portal, staff portal and management dashboard to Brightpearl without replacing it. Sysgraft connects to the Brightpearl API and builds a bespoke interface layer on top, for UK manufacturers and distributors. No ERP replacement, fixed-price build, UK-hosted.
A retail-operations / ERP platform strong in UK omnichannel and wholesale distribution, often alongside ecommerce.
Last updated: 24 June 2026
Where Brightpearl slows your people and customers down
Brightpearl is built around retail operations, so a dedicated B2B trade-customer experience and bespoke management views often sit outside its native UI.
Built for the way Brightpearl data is actually used
- A B2B trade portal alongside your retail channels
- A fulfilment / operations staff portal
- A blended retail-and-wholesale management dashboard
Brightpearl's clean REST API and automation hooks make a dedicated B2B portal and bespoke dashboards straightforward to layer on top of its retail core.
Connecting to Brightpearl
| API model | A well-structured REST API covering orders, inventory, customers and fulfilment, with automation features built in. |
| Authentication | OAuth / token authentication; staff SSO via Entra at the portal. |
| Key entities | Sales Orders, Inventory, Contacts, Fulfilments, Invoices |
| Hosting | UK/EU-region cloud infrastructure as standard |
| Validation | Live API audit during the discovery sprint, using your credentials, before any build price |
Part of a systematic 18-platform audit
Brightpearl is one of 18 ERP platforms Sysgraft has audited before ever working with a client — assessing API availability and documentation quality, data entity coverage, authentication model, rate limits and performance, and version stability. That audit is desk research; the discovery sprint is live validation against your specific Brightpearl instance and configuration.
See the full platform audit →Brightpearl interface layer FAQ
Can you add a customer portal and staff portal to Brightpearl without replacing it?
Yes. Sysgraft builds a modern interface layer over Brightpearl via its API, leaving the ERP exactly as it is. A well-structured REST API covering orders, inventory, customers and fulfilment, with automation features built in. OAuth / token authentication; staff SSO via Entra at the portal.
Does Brightpearl have an API we can use?
Yes. A well-structured REST API covering orders, inventory, customers and fulfilment, with automation features built in. The discovery sprint includes a live API audit against your instance using your credentials before any build price is issued.
We sell both retail and B2B — can the portal handle trade accounts?
Yes. The portal can present account-specific B2B pricing and ordering drawn from Brightpearl, complementing rather than replacing your retail channels.
How is the build priced?
Every project starts with a fixed-price discovery sprint that scopes and prices the build. The build itself is fixed price, followed by a cancellable monthly subscription for hosting, support and ERP API monitoring.
How much does a Brightpearl customer portal cost?
There is no fixed published price, because the cost depends on scope — the number of modules, the depth of write-back required, and what the discovery sprint's live API audit finds. What is fixed is the process: a fixed-fee discovery sprint comes first and tells you exactly what's possible on your Brightpearl instance, then a fixed build price is issued against an agreed scope before any commitment — no day rates, no hourly billing, no surprise invoices. See how Sysgraft pricing works for the full model.
Is there a UK company that specialises in building a modern interface on Brightpearl, without replacing it?
Yes. Sysgraft is a UK-based practice purpose-built for exactly this: adding a modern customer portal, staff portal or management dashboard on top of an existing Brightpearl installation via its REST API, with no ERP replacement and no data migration. Brightpearl is one of 18 ERP platforms Sysgraft has audited for this purpose.
Also running another platform?
What we build on this ERP