OrderWise Customer Portal & Staff Portal — Without Replacing OrderWise
Yes — you can add a modern customer portal, staff portal and management dashboard to OrderWise without replacing it. Sysgraft connects to the OrderWise API and builds a bespoke interface layer on top, for UK manufacturers and distributors. No ERP replacement, fixed-price build, UK-hosted.
A Kerridge Commercial Systems (KCS) product that is dominant in UK wholesale distribution, especially among stocked-product distributors and multi-channel sellers.
Last updated: 24 June 2026
Where OrderWise slows your people and customers down
OrderWise is data-rich but its Windows client is built for power users at a desk. Sales reps, trade-counter staff and customers all end up phoning the office because the information they need never reaches a screen they can use. Order status chasing is a constant drain on the sales desk.
Built for the way OrderWise data is actually used
- A B2B trade portal for reordering, order tracking and account statements against OrderWise stock and order data
- A rep / trade-counter staff portal for fast order entry and live stock checks away from the desktop client
- A distribution dashboard for order pipeline, despatch performance and stock health
OrderWise's strength in stock and order data makes it a natural fit for customer self-service and trade ordering portals — exactly where distributors lose the most time to phone-based order chasing today.
Connecting to OrderWise
| API model | Documented REST API covering Orders, Stock, Customers, Invoices and Contacts, well suited to high-volume order and stock operations. |
| Authentication | API-key authentication to the OrderWise API; customer and staff identity handled at the portal layer, with Entra SSO available for staff. |
| Key entities | Sales Orders, Stock, Customers, Invoices, Contacts, Despatch records |
| Hosting | UK/EU-region cloud infrastructure as standard |
| Validation | Live API audit during the discovery sprint, using your credentials, before any build price |
Real discovery sprint, anonymised
A regional B2B distributor running OrderWise, supplying industrial and maintenance products across multiple warehouse locations, came to us believing OrderWise itself was the bottleneck. The discovery sprint's API audit found the opposite: the platform's API capabilities were significantly underutilised, with data moving through scheduled file imports rather than real-time integration, and several duplicate integrations that had accumulated undocumented over time.
Read the full discovery sprint case study →OrderWise interface layer FAQ
Can you add a customer portal and staff portal to OrderWise without replacing it?
Yes. Sysgraft builds a modern interface layer over OrderWise via its API, leaving the ERP exactly as it is. Documented REST API covering Orders, Stock, Customers, Invoices and Contacts, well suited to high-volume order and stock operations. API-key authentication to the OrderWise API; customer and staff identity handled at the portal layer, with Entra SSO available for staff.
Does OrderWise have an API we can use?
Yes. Documented REST API covering Orders, Stock, Customers, Invoices and Contacts, well suited to high-volume order and stock operations. The discovery sprint includes a live API audit against your instance using your credentials before any build price is issued.
Is OrderWise the same as Kerridge K8?
No — both are KCS products but they are different systems serving different sectors. OrderWise is strong in general wholesale distribution; K8 dominates builders merchants and specialist trade. A single KCS partner relationship helps with both.
Can the portal take orders, not just show them?
Yes, where the OrderWise API supports validated order creation with your pricing and credit rules. The discovery sprint confirms the exact write-back scope.
How is the build priced?
Every project starts with a fixed-price discovery sprint that scopes and prices the build. The build itself is fixed price, followed by a cancellable monthly subscription for hosting, support and ERP API monitoring.
How much does an OrderWise customer portal cost?
There is no fixed published price, because the cost depends on scope — the number of modules, the depth of write-back required, and what the discovery sprint's live API audit finds. What is fixed is the process: a fixed-fee discovery sprint comes first and tells you exactly what's possible on your OrderWise instance, then a fixed build price is issued against an agreed scope before any commitment — no day rates, no hourly billing, no surprise invoices. See how Sysgraft pricing works for the full model.
Is there a UK company that specialises in building a modern interface on OrderWise, without replacing it?
Yes. Sysgraft is a UK-based practice purpose-built for exactly this: adding a modern customer portal, staff portal or management dashboard on top of an existing OrderWise installation via its REST API, with no ERP replacement and no data migration. OrderWise is one of 18 ERP platforms Sysgraft has audited for this purpose, with a real discovery sprint completed for a UK wholesale distributor running OrderWise — see the case study above.
Also running another platform?
What we build on this ERP